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FAQ

Answers to Your Most Common Questions
  • Cash
    You may choose to pay the Retreat by cash, a receipt will be provided. The Retreat must be paid for in full by the Retreat start date.
  • Direct Credit (New Zealand Customers)
    You may pay direct into our bank account: New Zealand Customers: Account Name: Resolution Retreats Bank: Bank of New Zealand, Mount Maunganui Account Number: 02-0452-0046368-000
  • Lay-buy
    You may choose to put the Retreat on lay-by. Your place on the Retreat will be held following payment of a $500 deposit ($1000 for 14 and 21 day retreats). Make payments at intervals that suit you leading up to your retreat. Use your surname as the reference. The balance of the lay-by is required to be completed by the date the Retreat begins. You may like to use a combination of lay-by leading up to the retreat and finance for the remainder.
  • Interest Free Finance
    We have a finance facility available, through the great team at Q-Card (Fisher & Paykel Finance). Repayment options through Q Card (including Q-Mastercard) can therefore be tailored to your individual budget. Our customers receive 12 months interest free* on using this facility. This facility can also be used in combination with any of of our other payment options, e.g. Lay-by to make repayments more affordable. If you already have a Q Card, just let us know you will be paying with Q Card during the booking process and provide us with the following details of your card: Card number Name on Card Expiry Card address for service If you don’t have a Q Card, applying is really easy, and can be done on their website https://www.qcard.co.nz/ Once your application is complete, let us know the above details. Please note, we will usually process the payment in person, while you’re at the retreat. * Things you should know: Q Card finance is not available for the initial retreat deposit which is payable upon booking. No payments and no interest (“payment holiday”) is available to new and existing Q Card, Q EFTPOS and Q Mastercard holders. Q Card annual account fee of $50 applies. Advance fee of $35 may also apply. Standard interest rate, currently 25.25%p.a. applies to any outstanding balance at the end of the payment holiday/interest free period. Q Card lending criteria, fees, terms and conditions apply. Rate and fees correct as at date of publication, subject to change. Please see Q Card website for more information.
  • Direct Credit (International Customers)
    Account Name: Resolution Retreats BSB Number: 020452 Account Number: 0046368000 Swift Code: BKNZNZ22 Bank Address: 165 Maunganui Road, Mt Maunganui 3116, NZ Business Address: 157 Pukehina Parade, RD 9, Te Puke 3189, NZ
  • Credit Card
    We have an online credit card facility available for you convenience if you wish to pay using credit card, fees apply. If you are wishing to settle your account via credit card, you can do so by following the ‘pay now’ button on the top left hand corner of your invoice. Credit Card Fees Credit card is available to pay the initial NZD $500 retreat deposit ($1000 for 14 and 21 day retreats) through our online booking system with no additional fees. If you are wishing to settle the balance of the retreat cost with a credit card (including Visa Debit Card or Mastercard Debit card), please note that a service fee will apply to cover banking charges. The current fee is 2.9% in addition to the total amount payable. Payments by our other available methods do not attract a fee.
  • Do you cater for food allergies and/or food preferences?
    We frequently cater for a variety of food allergies and preferences including coeliac and gluten-free to dairy-free, vegetarian, vegan, pescitarian, and diabetic guests. Please share your dietary restrictions with us on your registration page when booking.
  • Is Resolution Retreats just a ‘weight loss retreat’?
    No. We welcome and support a diverse group of guests, each seeking something unique – whether it's finding relief from stress, improving their health, or seeking emotional balance. Our approach is all-encompassing. We're dedicated to equipping our attendees with knowledge and practical tools that empower them to care for themselves in profound ways. The changes we witness during our retreats are genuinely life-changing, extending far beyond the time spent here.
  • How do I know what to bring?
    Once you have booked with us, we will email you a confirmation pack that contains information about where to come, what to bring and what to expect! Suggested packing list: Water bottle Sports shoes/running shoes Socks Underwear Sports bra Workout clothes for daily Yoga and fitness training sessions Comfy day clothes for wearing around the Retreat Slippers Umbrella Any medication you require (if you suffer from hayfever It is a good idea to bring antihistamines also, as the retreat is amongst rural land) Laptop/I-pad device & charger (if you wish) Warm jacket/jersey Camera Sunglasses Sunscreen Sunhat Hair ties (if you have long hair) Swimsuit/ swimming gear you will feel comfortable in – doesn’t need to be fancy (please note, we may do workouts in the pool also) Yoga mat (if you have one, but we also have plenty) Make-up (if you wish) Face-care products Feminine hygiene products Toothbrush & toothpaste Any books/magazines you want to read (we will have some too) Music player /i-pod etc (if you wish) Reading glasses (if applicable) Mobile phone and charger Light blanket/throw for Yoga Nidra (optional) Your favourite tea mug (optional) – we drink a fair bit of herbal tea! Slip on shoes to wear around retreat/to spa treatments. The chalets offer ample space, so feel free to bring more than you think you'll need—we won't mind! Your chalet is equipped with a robe and slippers. For longer stays, our guest laundry, complete with environmentally-friendly laundry powder, is available for your use. The laundry also contains in-chalet supplies if you choose not to book a mid-stay room service.
  • I am coming from out of town. What accommodation options exist for the night before and the night after the retreat?
    We can provide accommodation onsite the night before retreat, select this option on your booking registration page. Check-in for the additional night before accommodation is 3pm-6pm and includes a light dinner and breakfast, served in your chalet. The Retreat officially begins at 10am on Day 1.
  • I have never done Yoga before. Will this be an issue?
    It doesn’t matter if you have done Yoga all your life or if it is your first time stepping on a Yoga mat. We’ve got you – we cater for all levels/abilities and absolutely love seeing our guests improve from class to class throughout their retreat with us.
  • View out latest Brochure
    Click Here to view our latest brochure.
  • I’m not sure I can afford to come on a retreat. What are my payment options?
    Resolution Retreats has a number of payment options, please discuss with us if you are wondering which would be best for you. Please note that no matter what payment method you choose, a NZD$500 deposit (NZD$1,000 on 14 & 21 day retreats) is required to reserve your space on the retreat. Finance options are: Lay-by: You may choose to put the retreat on lay-by. Your place on the retreat will be held following payment of the deposit. The balance of the lay-by is required to be completed by the date the Retreat begins. Finance: We have a finance facility available, through the great team at Q-Card (Fisher & Paykel Finance). Repayment options can therefore be tailored to your individual budget. Resolution Retreats customers get up to 12-months interest free using this facility. This facility can also be used in combination with the lay-by option above. Please notify us that you intend to pay for the retreat using Q-Card at the deposit stage. Credit card: An online credit card facility is available for your convenience, fees apply. If you are wishing to settle your account via credit card, there is a ‘pay now’ button at the top left corner of your invoice. A service fee of 2.9% will apply to any payments using a credit card (or Visa/Mastercard Debit Card), excluding the inital deposit – no fees apply to the initial deposit payment. We know coming on a retreat is a big commitment for many people financially. We are determined to help people who have made a commitment to their health by finding an arrangement which suits you – please let us know how we can help!
  • How many people will be on the retreat?
    The retreat focuses on small, intimate groups to foster meaningful interactions and personal connections among participants, we have groups of between 10 - 25.
  • How old are the women who attend?
    We have had guests in their early twenties, through to ladies in their seventies.
  • I would prefer to have a shared room to keep costs down, but I am coming alone. What should I do?
    Opting to twin share a chalet with a friend or family member offers a unique opportunity to share a memorable experience together. Sharing a cozy chalet can foster heartfelt conversations, create lasting bonds through shared activities, and provide a sense of comfort and support. If you're interested in sharing a room but don't have a friend to accompany you, don't worry! We'll be happy to pair you up with another guest who is also looking for a roommate. Your room mate will be someone you haven't met before, but that's part of the adventure! It's an excellent chance to make new friends and create lasting memories with someone new. Rest assured that we'll do our best to match you with a compatible roommate. For those who value personal space, we can alter the bed configuration as featured in the video linked here.
  • What is included in the Unwind and Pamper Package?
    Our Unwind and Pamper Package is an add on to your room type (single, twin, or day-stay), where you receive one luxury spa treatment every day while you’re with us. You read that right…a spa treatment EVERY DAY of your retreat! You also have the option of bundling treatment times together to have one of our longer treatments on one day and a break from treatments on another. You can make your selection on the registration page when booking Please note, we don’t want you missing out on any retreat activities so, if the retreat schedule doesn’t permit a treatment on a particular day, that treatment will take place on an alternative day.
  • I am very unfit. Will this be an issue?
    No. We get an idea of your fitness level and previous injuries during the registration process. Our skilled Personal Trainers can cater for all abilities and are very accustomed to giving alternative exercises where needed. The fitness sessions are designed to challenge you to improve your fitness, relative to your current level of fitness, but are not an extreme ‘bootcamp’ style of training.
  • I want to make a booking – what happens next?
    Please book via our website. If you have any trouble during the booking process, please contact us: On our website, find your preferred retreat type Select your retreat dates Select your preferred retreat package: Single Suite Pampered Package, Single Suite, Twin Share Pampered Package, Twin Share or Day Stay (limited spaces) Please complete your details and relevant information via our online form, as well as information about any injuries, allergies and intolerances that you may have that we should know about. This questionnaire will also help us to get to know you a bit better prior to the retreat so we can make sure it is an amazing experience for you! Confirm your registration with a NZD$500 deposit ($1000 deposit on 14 and 21 day retreats) using our secure credit card facility Following this deposit, you will be emailed your booking confirmation and retreat invoice. The balance of your payment is due 30 days prior to the retreat start date, Payment Options for a list of payment options We will keep in contact with you via email leading up to the retreat. We are contactable at any stage with any questions you have. We look forward to meeting you!
  • What is included in the Day-Stay Package option?
    The day-stay package is available to those who would like to enjoy all the benefits of attending a retreat with us, but would prefer to arrange their own accommodation outside of the resort. Perhaps you are a local, or have friends or family living close by who you would like to stay with. All the inclusions listed for the retreat type you are interested in are included with the day stay package, with the exclusion of overnight accommodation and the Resolution Retreats Weight Loss Guarantee. On the day stay program, you would drive to retreat each morning for our morning Yoga or fitness class (normally kicks off at 7am) and leave after dinner (normally 7:30pm). While you’re with us, you will enjoy all the daily retreat activities as well as having access to the beautiful retreat facilities to make yourself at home; kick back by the pool, relax in front of the fire in the lodge, or enjoy a good book in the library. Each day we will have towels, a bath robe as well as some slippers available for your comfort.
  • What time do we need to arrive on the first day?
    We ask guests to arrive between 8.30 and 9.30 am on the first day of retreat. At 10.00 am, the retreat officially commences. Get ready to let go of stress and embracing our peaceful surroundings as we guide you through an unforgettable retreat experience. During the mornings, we have an array of scheduled activities to delight your senses and enrich your soul. But don't worry, we know the importance of 'Bliss Time'. The afternoons are all about you, offering a selection of optional activities, ample rest time, and the chance to indulge in spa & retreat facilities. The choices are yours to make. You will receive a detailed retreat timetable upon your arrival. Along with your spa treatment schedule. Our journey together concludes after lunch on the last day, usually between 2.00 pm and 5.00 pm. However, we understand that life's demands may require you to leave a bit earlier, and we'll accommodate your needs with utmost care. Our retreats begin with an orientation, morning tea, and an education session so comfortable casual clothing is perfect. You will have plenty of time to change into active wear before Fitness or Yoga.
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