FAQ
Answers to Your Most Common Questions
Frequently asked questions
We have a finance facility available, through the great team at Q-Card (Fisher & Paykel Finance). Repayment options through Q Card (including Q-Mastercard) can therefore be tailored to your individual budget. Our customers receive 12 months interest free* on using this facility. This facility can also be used in combination with any of of our other payment options, e.g. Lay-by to make repayments more affordable.
If you already have a Q Card, just let us know you will be paying with Q Card during the booking process and provide us with the following details of your card:
Card number
Name on Card
Expiry
Card address for service
If you don’t have a Q Card, applying is really easy, and can be done on their website https://www.qcard.co.nz/ Once your application is complete, let us know the above details. Please note, we will usually process the payment in person, while you’re at the retreat.
* Things you should know: Q Card finance is not available for the initial retreat deposit which is payable upon booking. No payments and no interest (“payment holiday”) is available to new and existing Q Card, Q EFTPOS and Q Mastercard holders. Q Card annual account fee of $50 applies. Advance fee of $35 may also apply. Standard interest rate, currently 25.25%p.a. applies to any outstanding balance at the end of the payment holiday/interest free period. Q Card lending criteria, fees, terms and conditions apply. Rate and fees correct as at date of publication, subject to change. Please see Q Card website for more information.
You may choose to put the Retreat on lay-by. Your place on the Retreat will be held following payment of a $500 deposit ($1000 for 14 and 21 day retreats). Make payments at intervals that suit you leading up to your retreat. Use your surname as the reference. The balance of the lay-by is required to be completed by the date the Retreat begins. You may like to use a combination of lay-by leading up to the retreat and finance for the remainder.
We have an online credit card facility available for you convenience if you wish to pay using credit card, fees apply. If you are wishing to settle your account via credit card, you can do so by following the ‘pay now’ button on the top left hand corner of your invoice.
Credit Card Fees
Credit card is available to pay the initial NZD $500 retreat deposit ($1000 for 14 and 21 day retreats) through our online booking system with no additional fees. If you are wishing to settle the balance of the retreat cost with a credit card (including Visa Debit Card or Mastercard Debit card), please note that a service fee will apply to cover banking charges. The current fee is 2.9% in addition to the total amount payable. Payments by our other available methods do not attract a fee.