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SHIPPING POLICY

​Thank you for choosing Resolution Retreats for your wellness journey.

Please read our Shipping Policy carefully before making a purchase.

  1. Digital Products and Services: Resolution Retreats primarily offers live-in weight loss, health, and wellness retreats exclusively for women. As such, our services are provided in-person and do not involve physical shipping of goods.

  2. Booking Confirmation: Upon completion of your booking through our website or by contacting us directly, you will receive a confirmation email containing details of your reservation. Please review this confirmation carefully to ensure all information is accurate.

  3. Booking Modifications: If you need to modify or cancel your reservation, please refer to our Cancellation and Refunds policy outlined in our Terms and Conditions.

  4. Communication: Resolution Retreats will communicate with you primarily via email regarding your booking, including confirmation, updates, and any necessary information related to your retreat experience.

  5. Physical Products: In some cases, Resolution Retreats may offer physical products such as merchandise or educational materials for sale. Shipping policies for these products will be clearly outlined during the purchasing process.

  6. Shipping Methods and Timelines: For physical products, Resolution Retreats will utilize standard shipping methods unless otherwise specified. Shipping timelines will vary depending on your location and the shipping method selected during checkout.

  7. Shipping Charges: Shipping charges for physical products will be calculated and displayed during the checkout process. Any applicable taxes or duties associated with shipping will also be clearly outlined before finalizing your purchase.

  8. International Shipping: Resolution Retreats may offer international shipping for certain products. Please note that additional shipping charges, taxes, and customs duties may apply for international orders. Customers are responsible for any import duties or taxes imposed by their country's customs authorities.

  9. Delivery Responsibility: Once your order has been shipped, Resolution Retreats is not responsible for any delays, loss, or damage incurred during transit. However, we will work with our shipping partners to resolve any issues that may arise to the best of our ability.

  10. Order Tracking: Tracking information will be provided for orders that are eligible for tracking. You will receive an email with tracking details once your order has been shipped.

  11. Returns and Exchanges: For information regarding returns and exchanges of physical products, please refer to our Returns and Refunds policy, which will be outlined during the purchasing process and in accordance with applicable laws.

  12. Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at contact@resolutionretreats.co.nz.

 

Thank you for choosing Resolution Retreats. We are committed to providing you with exceptional service and support throughout your wellness journey.

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